Service Rating System:
Friend Zone – I just don’t like you in “that way.” It’s not going to work out. You obviously have other priorities and aren’t ready for any committment. No, we’ll hangout…really.
Booty Call – if I don’t have anything else better going on, I’ll stop by. Your service is really going to have to get better for me to look at you as relationship material.
2nd Date – I’ll give you a second chance. It wasn’t the best first date but there were some moments between us. Impress me and we could make this a regular thing.
Going Steady – this could be the beginning of something major. You said and did all the right things. I think we’re ready for a mature, long-term relationship.
The UpSOLD! – a guest mini-blog on a recent positive experience. I’ve noticed, like most things, many people are quick to point out their bad customer service experiences but we should always take the opportunity to give kudos to those businesses that deserve it.
QUALITY CHECK – a business’ response to three questions, providing incite into the big/small business idea of customer service.
The TIP: a weekly customer service note, whether a news story, current event, observation or recommendation.
Pet Peeves: a random blog post on things that really bug me about customer service and that I wish employees or their employers would stop doing.